Privacy notice.

Scope

The Enid website (this site) is a marketing website. There are no user accounts, no login, and no customer portal on this site. Personal data we hold as a result of your visit comes exclusively from the contact form.

Who we are

Enid is the data controller for personal data collected through this site. For any privacy question or to exercise a right described below, contact sales@enid.io.

What we collect

We collect only what you submit to us:

• — Your name.
• — Your email address.
• — The message you write.
• — Your enquiry intent (whether you are requesting a demo or asking about becoming a partner), which we infer from the form option you select.

We do not ask for any special-category data. Please do not include sensitive information in your message.

Why we collect it

We use the information you submit for one purpose: to respond to your enquiry. Our lawful bases under UK GDPR and EU GDPR are your consent (given by choosing to submit the form) and our legitimate interest in replying to prospective customers and partners who have contacted us.

How the form works

A sales or partner enquiry is sent to our own server, which creates a support ticket in BoldDesk, the help desk we use to track and reply to enquiries. BoldDesk acts as our processor and stores the enquiry for as long as we keep the ticket. The ticket is visible to you, and our replies reach you by email.

A job application submitted through the careers form is relayed to sales@enid.io by formsubmit.co, which acts as our processor for the transit of that message only. Applications are not put into the help desk.

Those are the only third parties that handle what you send us. We have no marketing platform, advertising tool, or sales CRM wired to either form, and we do not enrich, score, or share what you tell us.

Hosting

The site is hosted by Vercel. Standard server logs (IP address, user agent, timestamps of requests) are generated by the hosting layer for security and operational reasons and are retained under Vercel's own policies. We do not use those logs for marketing or profiling.

Cookies

This site uses essential cookies only. It does not currently run analytics or marketing cookies, does not embed advertising trackers, and does not share your data with advertising networks. If we add analytics in the future we will update this notice and add an appropriate consent mechanism before it goes live.

How long we keep it

We keep the contents of your enquiry only for as long as we need it to handle that enquiry and any follow-up conversation. If a conversation does not progress, the message is deleted from our inbox in the normal course of housekeeping. You can ask us to delete it sooner at any time.

Your rights

Under UK GDPR and EU GDPR you have the right to:

• — Access the personal data we hold about you.
• — Have inaccurate personal data corrected.
• — Have your personal data erased.
• — Object to our processing, or ask us to restrict it, on the basis set out in the regulations.
• — Withdraw your consent to us contacting you at any time (this does not affect the lawfulness of contact made before you withdrew).

To exercise any of these rights, email sales@enid.io. You also have the right to lodge a complaint with your national data-protection authority.

Data we do not sell

We do not sell personal data to anyone, and we do not share it with advertising networks.

Changes to this notice

We may update this notice from time to time. The date at the top of this page always reflects the current version.